Custom signage manufacturer for consumers with fast turnarounds Manufacturing CLIENT INDUSTRY Gemini Signage Solutions OUR COLLABORATION Gemini Signage Solutions partnered with Continuum to streamline production, enhance customer service, and accelerate time-to-market in a competitive industry. We... • Established a 24/7 offshore support team, reducing order processing from 2–3 days to just 8–12 hours. • Began with 30 experts handling artwork processing, file standardization, and press-ready file prep, expanding to 70 team members by month nine. • Added customer service, order intake, and project management to optimize efficiency. • Enabled seamless scaling and improved customer experience, giving Gemini a competitive edge in the market. 8-12 Hours CONTINUUM TURNAROUND TIME “ Our customers are demanding responses faster and faster in the US. The only way that we can respond to that is to perform some of the work in the evening hours. We can accomplish that using [offshore resources]. Of course, there’s [also] a cost savings. But, frankly, we'd have done this even if there was no cost savings. The service to our customers is what is important to us.” Gary Harder Director of Product & Business Development